PRIVACY POLICY
At rajdhani.uk, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
Personal Information
Name, email address, phone number, billing address, and shipping address when you place an order or contact us.
Payment Information
Payments are processed securely through our payment providers. We do not store your credit or debit card details on our servers.
Account Information
If you create an account on our website, we collect your login credentials and account preferences.
Website Usage Data
Information such as IP address, browser type, device information, pages visited, and time spent on our website may be collected for analytics and performance monitoring.
Communications
Any messages, enquiries, or support requests you send through contact forms, email, or customer service.
2. How We Use Your Information
- Process and deliver your orders
- Provide customer support and respond to enquiries
- Improve our website, services, and product offerings
- Send order confirmations, updates, and delivery notifications
- Send promotional offers or newsletters only if you have opted in
- Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with trusted third parties when necessary, including:
Service Providers
Payment processors, courier and delivery services, website hosting providers, and IT support services.
Legal Authorities
If required by law, regulation, or to protect our rights and prevent fraud or illegal activities.
4. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders and provide services
- Maintain business and accounting records
- Comply with legal obligations
When data is no longer required, it is securely deleted or anonymised.
5. Cookies
Our website uses cookies and similar technologies to improve website performance, understand how visitors use the site, and personalise user experience.
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
6. Your Rights (Under UK GDPR / EU GDPR)
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Restrict or object to certain data processing activities
- Withdraw consent for marketing communications at any time
- Request transfer of your data to another service provider (data portability)
To exercise these rights, please contact us at:
help@rajdhani.uk
7. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. While we strive to protect your information, no online system can guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites such as courier tracking services or social media platforms. We are not responsible for the privacy practices or content of these external websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be published on this page.